Nh1816 Verzekeringen
Full-timeOudkarspel, Netherlands · Apr 2025 – Present
AI Engineer
- Design and build a multi-platform AI advisory chatbot on Microsoft Foundry, driven by a multi-agent workflow, as part of a Scrum team.
- Set up secure MCP servers and vector stores that let agents query customer and policy data on demand for more accurate, context-aware advice.
- Implemented monitoring of agent interactions, enabling continuous feedback loops and targeted optimisation of system prompts.
- Built an event-driven pipeline that automatically analyses and assesses insurance claims across multiple products, saving the equivalent of 2 FTE.
- Established an evaluation framework that measures the quality of agent output using a golden set and LLM-as-a-judge.
Backend Developer
- Developed REST APIs for large-scale portfolio transfers compliant with AFD 2, the national Dutch insurance data-exchange standard, within a Scrum team.
- Configured Azure API Management as a secure gateway and handled technical onboarding of external partners, contributing to 15% premium growth.
